FAQs

Creekside Villas

Goodwin and Company provides Accounting services only for this HOA

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Clayton Bohannon, Community Manager: By phone at 214-445-2762 (Office) or Via email DKVHAmanager@goodwintx.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(DSTTS) – Sanctuary on the Texas Star

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq?website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at?https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DSTTS) in the memo section of your check.

Can I pay my assessment with a credit/debit?card??

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at?https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is DKVHA

What is the Management ID?

6587

When is my assessment due?

January 1^st (annual)

Are there any fees associated with online payments?

When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments,?click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments,?click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.. A copy of the budget can be found on TownSq under Documents

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Please reach out to your association manager for insurance agent information

Owner Information

How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed??

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

I'm the Lender and would like to get a statement.? Is there a charge for this?

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

TownSq

What is TownSq?

TownSq?is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:?

Easily communicate with neighbors, community managers, and board members?
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…
How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:?

Visit?https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password?
I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.